Not all metrics we could collect are meaningful and some relevant aspects of telehealth success are difficult to measure accurately. Measuring success can be a tricky business.
Not everything that can be counted counts. Not everything that counts can be counted. — William Bruce Cameron
In our opinion, there is only one valid business reason to justify the effort that goes into the collection, analysis, and reporting of metrics: Clarity of Action.
What I advise all of my clients as we establish performance dashboards is to have established clarity around the following aspects for each metric:
- Ownership: who is the executive owner and who is the operational owner of that metric?
- Definition: how is the metric collected and analyzed? how often? how should it be reported?
- Expectations: what are the targets for acceptable performance? for success?
- Actions: what actions will be taken if the metric does not meet the target? what if it exceeds the target? what if it hits the target?
Read the full article here by, How do you Measure Telehealth Success?
How do you measure Telehealth Success? Let's Discuss in the comments