For years we’ve been using the well-established terms of Telehealth (“Delivering Care at a Distance”) and Telemedicine (“Practicing Medicine at a Distance”). In the middle of March 2020, right at the beginning of the worldwide social distancing due to Covid-19, we started introducing a third term: Remote Care, which we defined as “Connecting with Patients at a Distance”.

The good news was that in the early stage, as a stop gap measure, “connecting with patients” (primarily over the phone) was absolutely sufficient. Patients wanted to be reassured, directed to Covid-19 test sites, or simply needed a medication refill.

Now, that many patients have been seen in this “Remote Care” world the shortcomings of merely “connecting with patients” is becoming increasingly obvious.

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